I've been in the Automotive business all my working life, and have been employed by a Japanese manufacturer for the past 20 years. I am in Customer Service and take my job seriously. Any car company today that doesn't look after its Loyal Customers is going to go the way of the dodo.
Motorcycle manufacturers and their Dealerships OTOH don't seem to give a rat's ass about their Customers...except perhaps H-D (or so I've heard). Why don't Motorcycle dealerships understand that there's a real live market out there right now, comprising middle-aged people who are either returning to bikes or taking up motorcycling for the first time. They're doing this because they CAN AFFORD TO. They have MONEY and want to spend it on a motorcycle. We're not talking finance here, we're talking about paying CASH. Lots of cash, for the bike and for all the accoutrements that go along with the bike, like accessories and gear.
And yet...I hear countless stories from acquaintances who are treated like crap when they go to a bike dealership to look at new bikes, with a view to buy. It's unbelievable to me.
One Suzuki dealership here in town lost out on approximately $40,000 worth of sales to another Vancouver Suzuki dealer (who DOES "get it") over a 2 week period, which involved the purchase of 3 Suzuki's....a Bandit, a GSXR-1000 and a Boulevard M109R LE....all by the same buyer!! This same buyer had purchased 2 KLR's from the 1st dealership 2 years ago, but felt like the dealership "just didn't give a shit" about his business, so he took it elsewhere.
My own personal experience with the Yamaha dealer where I bought my FZ6 has been similar. "Just because you bought your bike from us, don't get any ideas about getting special treatment!"
I can tell you this....the same Suzuki dealer that helped my acquantance onto 3 bikes is getting all my business in future. They understand exactly what Customer Service is all about.