Ok - so I buy a used GXSR from them a month ago, and it was missing two of the 4 mirror nuts that hold them on. So I phone NS on wednesday, explain the situation, and the guy on the phone (don't know his name, but I think he's the only Asian guy there) says they're 11.50 EACH, and they don't have them in stock etc. I tell him there's no way i'm paying that, and he says he'll "cut me a deal" then orders them anyway. I head over for the dyno day on saturday, and the guy who sold me the bike puts two on for free no questions asked.
Today, the asian guy phones me up and says my parts are in, so I tell him one of the other guys at NS kindly put them on for free on saturday. Then he gets REALLY pissy with me, saying he won't get parts for me any more and practically hangs up on me.
North Shore - do yourselves a favour and get someone who knows how to speak with customers working the phones. The other guys there have been spot on, but this guy is just a joke. JP Suzuki are now getting my business.