Hey all, the title is probably the last one you'd expect from me, so I'll explain.
About a month and a bit ago I ran into bike problems, an awful knocking feeling coming through the pegs. I knew something was wrong, and with a general consensus from friends etc I settled on it being the clutch. Scott Hiebert (J_Scott as he's sexily known on here) sent me a message and told me what he figured it might be, so I promptly decided this issue needed to get checked ASAP. From past experience, I wasn't going to go to RMS because I don't trust their service work, and I wasn't sure the bike could make it there from downtown. So, I reluctantly had to suck it up and head to Valk (anyone that knows me… knows the issues I've had with them in the past…) Obviously the crew at Valk knew who I was, and what I had said, but none the less after a 2 week wait I brought my bike in.
Valk treated me quite well actually considering our past together haha. Later that afternoon they called me to let me know my bike was almost done… and at about $600 no less!…shocking as I was expecting roughly 100-200! Turns out that J_Scott and me had the same problem and our similar feelings of fear were justified. Valks diagnosis? - "your rear wheel was about 20 km's from falling off." 3 of the pins that hold it together inside had completely sheared off because the hub bolt was not torqued on to proper spec. The reason Scott knew about this was we had one thing in common, both of us had gone to Bayside (within a week of one another) to get our tires changed. I called up Bayside looking for some explanation and compensation...but they told me that it wasn't their fault and it had been too long (around 2 months) since the tire was changed and obviously that would allow it to loosen or to have someone tamper with it, or perhaps even I might have done something wrong. I thought maybe he's right; I better get more info on this as all I had was info from the front desk guy at valk. When I picked up my bike at valk, I explained my tires had been changed 2 months prior, 2 of the mechanics there both told me the same thing "Your hub bolt was not torqued to the proper spec, whoever changed your tire didn't do it properly, you're very lucky it didn't fall off you could have been seriously hurt" They were right, I ride 95% of the time with my girlfriend on the back…we could have both been killed or seriously injured. Valk did a fantastic job on my bike and I can't deny them that. The price to repair the rear wheel ($400) with another $200 trying to fix my oil temp gauge (which obviously has nothing to do with my tires being changed)
I called Bayside up and re-explained my situation with details - what 2 Ducati specialized mechanics and 2 Multistrada specialists I've met since buying the bike told me about the issue. I asked Bayside if they would cover the charge of the damages, but they just kept telling me it was my fault, there was no way to prove I didn't screw it up - main argument was that riders need to check their hub bolts at least once a week. I donno about you guys, or how many of you check your hub bolts, but mine (single sided swing arm) requires a MASSIVE specialized torque wrench. I called the Mechanics again and they told me if it was torqued correctly it would not come off unless I got into an accident etc… Especially not after only 2 months of riding. Bayside told me it was my problem and tough luck I should look after my bike with more due care and attention. Notably upset, I decided to get in contact with Scott to find out more about his bike because Bayside said since Scotts tire almost fell off only a week after the tires were changed that they would cover his, but since mine was 2 months, I was responsible. Scott told me that not only did they not torque his bolt to proper spec; they also didn't mount the wheel properly at all, which is why his came off sooner than mine.
Scott called Bayside and explained what really happened with his bike, and after that phone call I received a PM saying they would cover half the costsI sent a PM back saying this was acceptable, (I've purchased items from bayside, and everyone there is great, I honestly just wanted this issue solved. $200 plus the $50 charge to mount the rear wheel. I heard nothing for a couple of days. Then I got another PM:Originally Posted by mosquitoI was speechless to be honest… I couldn't believe I'd get something as insulting as that. The facts are, when I went into bayside they told me this was the first Ducati and single side swing arm they'd ever done. They did not have the proper tool and at one point even left to go buy a wrench big enough to fit my hub bolt, and it wasn't even a torque wrench. They also did not balance my rear tire properly (it was re-balanced at Valk.)Originally Posted by mosquito
I'm not expecting any money back from my experience, especially after the last message I got (which was a week ago) but what I do want people to know is this IS a safety issue, if you've had a tire changed at bayside, I highly suggest you get it taken to a shop and have them torque the bolts to proper spec. It's really only a matter of time before someone's rear wheel does fall off and I'd feel sick if I found out and didn't say anything.
Bayside is great for gear - very good prices, but if you get service done there, and something goes wrong, you can expect a PM similar to the one I got.
Sorry for the extremely long post, but I think it's worth the read and I think people need to know.