I bought my first bike (r6) a couple of years back from PacYam based on a friend's recommendation that they were good to deal with. I ended up buying all my gear there.
The other day I was just looking around in another store and the sales person pointed out my helmet (that PacYam fitted) appeared too big. Sure enough it was fitted TWO SIZES TOO BIG!!!! In hindsight had I known anything or did some more research I would've caught this, when PacYam so called "fitted" me, but I assumed they knew what they were doing.
I phoned PacYam and told them the story, not expecting a free helmet or anything, but basically wanted a reasonable deal on a replacement helmet. They offered me 10% off the price which is what they offer everyone who has purchased a bike off them the sales manager told me. I advised I can get the same helmet for less at another store. She essentially told me too bad that's the best they could do. She took no responsibility for her sales staff nor was she polite, apologetic or even sympathetic.
What happened to PacYam?? Oh well live and learn, I will get my service done and buy an R1 and new gear from somewhere else next year.