Okay, so I don’t usually rant to a point where I post public messages but this incident had pissed me off at the personal level which I want everybody to know how BAD they treat “high roller” customers at EBISU RICHMOND.
So my friend and I were at EBISU this Thursday night chilling out, watching the hockey game. We had $65 on the tab at that point…….just 2L Asahi beer, a sushi boat, and some snack. Plus, we are going to order more food and drinks. Not sure about you but to me that’s an excellent table (and revenue per head) at any restaurants, at any night of the week.
Anyhow, my friend went to the bathroom and saw this promotion which you order a pitcher of draft beer and you get wings for 50% off. OK ok……first of all, the draft beer is $12.99 and our 2L Asahi is $32.99. Just to get my point across.
So we asked the server if we can get the wings special since we ordered the 2 LITRES Asahi beer bottle. The server declined!! We were like WTF…..I asked her why then she replied “… you ordered Asahi, not draft”……..I was thinking to myself……we know what we ordered, don’t have to use this sarcastic tone on us! I asked her how much our bottle of 2L Asahi was ….and how much the draft pitcher was…….just to get my point across.
Anyhow, EBISU has a wings special and we ordered a SINGLE alcoholic beverage that is 250% (or a $20 premium) OVER AND ABOVE their requirements plus with other food items and we were declined of a measly $5 discount. You tell me, is that the way to treat a “high value” customers who is spending at least $40 per head for 1 table. You tell me! I will never go back to EBISU ever again.
If you ask for my advice, spend your hard earned money elsewhere.