I changed my cellphone plan a few weeks back, just like I had numerous times before. I just got my bill, and what do I see? A magical $35 "set-up fee".
Called Fido to ask about this, and was told it's a "mandatory fee" with a plan change. How come I wasn't charged this before? How come no one told me about this fee when I was changing plans? Claims that it says in the computer that I was told. I tell the fucker to listen to the last call's recording, because no one told me shit! All he does is reply that it's a mandatory fee. Then I spent 10 minutes convincing this dumbass to let me speak to his supervisor. Then 10 minutes on hold. Then he tells me that supervisors are "not taking calls" right now and tells me to call back in 2 hours. I ask if they'll be taking calls then, and he says "they should" - claims no one knows for sure when they'll be taking calls. What a load of fucking bullshit!!!
It's war, bitches.