little history. When buying a new phone from them I asked the sales man if I would get notifications when/if i either get close to my minute limit or go over it. (Telus does that with a double beep at the start of every phone call if you go over, thus informing ya to keep it quick and not blabber on) He said yes, and i told him to ring that new blackberry through.
Now i go and pay my bill and to see if they will let me change my phone for an iphone. The guy asks if i want to pay the whole .... $516.something . It did not hit me 'til he said for the 3rd time.
I told him i'd have to call their customer service and see what the fuck is going on.
Naturally their customer SERVICE dept is closed. Their BILLING is open. When it comes to taking my money they are happy to stay open, when it comes to providing me with the service and answer my questions, OH NOEEEEES. must call when it is convenient for THEM. So i was sufficiently pissed off at this point.
I somehow manage to get a live person on the phone instead of that bitch computer. Turns out they stopped sending out those text messages because people were complaining... even though any communication between them and client is free and they would be happy to sell me more shit so my incoming are free (i was under the impression they were already free, btw).
Now I will be calling them on Monday to go talk to a manager there since the drones won't be able to do anything anyways.
So far it seems like i have 2 options. Pay it all up and as soon as my contract expires give them a big FU and make sure as many people i know do not continue using their services. OR Pay the normal charges i would have paid (75 after everything) and be a happy return customer.
The way i see it, they should cancel those overages as part of the reason why i sign that contract was them notifying me when I was either running out or already over my limit. I never got any notification of any sort.
Anyone who dealt with them before on the pissed off customer side have any suggestions? I know I probably will have to talk to manager's manager as they all have different spending limits. Or just ask to be transferred to retention dept?
To put this in perspective it is kinda like going to get your bike fixed due to unknown gremlins and asking the shop to call you before proceeding with actual fixing and inform you of the expenses, only to have the shop go on with the job and fixing everything for 5 times the cost you agreed to pay for finding those gremlins.