My old buddy DJ Paul and his partner Simon are into their second week of operations. I ordered a set of sprockets and a new chain for my DL1000 and, as they were due in today, I dropped in a little early to hang out and catch up with them.
Their regular delivery time came and went without my parts showing up, so they promptly got on the phone to track the package. It turned out the their suppliers had shipped the parts ground instead of air and they are only due in on the 1st.
The dynamic duo instantly leaped into action, tracked down an OEM kit containing the 2 sprockets and chain and arranged a killer price on the parts for me. Then Simon drove me over to the place where the parts were available, waited around for me to pay, and drove me back to their shop where Paul motored through the replacement.
As if this wasn't enough service for one day, when I asked what I owed them, Paul simply refused to let me pay for the labour.
Service well done by a couple of great guys who simply exceeded my every expectation, taking ownership of an problem and delivering a truly amazing service experience.
Well done Paul and Simon, you really blew me away today. Thank you!!