For the second time, I bought an Arai Quantum that started life with a problem in releasing the face shield. I bought the helmet in the States because I needed to have a mic and speakers installed. J&M sells the helmets and headsets and their price was decent so that's where I bought it. This is always the hazard in not buying locally, I know. I'm not expecting any local dealer support on the problem and I don't think it would even be fair to ask.
When I push the shield all the way up, only one of the black plastic levers pops out. I can get a little tool in to pull out the other lever but it just sort of flops around. I'm reluctant to force anything for fear of breaking fragile plastic parts.
If I could get the side covers off, I could likely get it sorted out. But, the manual says that to take the side covers off, I need to first remove the shield so I have a Catch 22 on that front.
Any suggestions ?