Bought new jacket (Hertiage), race boots (Mach 1 RDS), and ordered pants (Max Air) on July 30th at Rubber Side Down. Paid in full (didn’t get a store receipt, just a credit card slip) for all three items after a discussion specifically about the pants (Max Air) with knee sliders that NEEDS TO BE IN BEFORE Aug 28 for the Advanced Riding Course by PRS/WCSB.
I was told back then it is going to be in since there was plenty of time for it to be shipped from the manufacture (3-4 weeks). It is NOT a custom-made order, it just a size (with knee slider) that RDS didn’t have in the store at the time. Called on Tuesday (Aug 24) and was told that it has already being shipped and the pants would be in by Friday. However it didn’t happen.
I’ve called RDS on Friday around noon to check and was told it is still in transit. So I had to scramble buy another leather riding pants elsewhere for the course on FRIDAY*
afternoon – A DAY BEFORE the Practical Riding Sessions…
What I don’t appreciate is the fact that RDS was trying to rationalize the order is NOT going to be in on time, since I made regular phone calls to RDS on a weekly basis to check on the ETA. I thought it was communicated clearly that I need the pants before Aug 28th.
(Especially on August 19th when I got a call from RDS asking me if I wanted solid or perforated pants!?
I thought all this time the order has been placed properly and why am I being asked which one I need just a week before I need the pants? Better yet, got asked if I really need the knee slider. I immediately asked for a refund on the pants but was REFUSED by RDS for the reason it has been “ordered” and "it's coming".)
Now, on to the Mach 1 RDS Race boots I got on July 30th. I was told to tighten the 3-screws on each of the boots (shin area) after I get home. I found out one of the boot’s 3-screws DOSE NOT get tighten at all. Brought it back to RDS and was told “ah, it’s okay, it’s not necessary to screw them anyways”, where I was looking for a replacement boot.
The Heritage Leather Jacket I bought, there is a small crack at the back of the neck area. It is not noticeable until I took a closer look. I don’t know if I could get a warranty on it. I haven’t asked RDS yet since I was so worried about my pants.I see a lot of members recommended RDS
therefore I decided to buy my 1st leather riding gear over there. I guess my experience with Rubber Side Down is a one-off? Sigh… *
Just would like to note that Dat (PRS) directed me to Burnaby Kawasaki (I was in the area) for the leather pants & coincidentally Frosty drop me a note on the forum at the same time; as I was desperately looking for help while scrambling to get a proper riding pants on Friday afternoon! I went to Burnaby Kawasaki and walked out with an amazing 2 piece leather suit (on special!) with full body armour and got a pair of knee sliders
after they heard my story.