Buying a new motorcycle should be a great experience, right?
This is what happened to me, I just need some advice because I'm upset at the moment and need to know if it's warranted or not.
I bought a 2009 Honda VFR new from Holeshot in June. The salesguys were ok, but I was so in love with the bike it didn't matter where I got it. I didn't thoroughly inspect the bike under a microscope as I was so excited about my first new bike.
Long story short, a week or so later I start to notice some scratches on the bike I KNOW weren't from me. So I call them up and chat with one of the service managers. "Oh yeah, we can fix that for you. Taking it out of the box sometimes it gets scratched, just bring it by". Sounds great I thought!
So I call them today to schedule the touch ups of my bike (Larry) and he says "well I don't see why it wouldn't cost you". Then after passing me over to Brian, Brian talks about how he has doesn't see why HE should absorb the cost and it's going to be exppppennnnnsiivvveeee.
You know, I thought they would have worked with me a little better than that. Where's the customer service guys? I just dropped 14k and buy a bike every 2 years... do people not understand how great customer service = repeat customers? I just bought a NEW bike, doesn't that already let them know I'm a bit of a sucker? Or do they just think I can afford this... which I can't.
It's sad salespeople are all about the sale and nothing after. oh how I wish I could be dealing with Burnaby Kawasaki (from my experience).
I know I might sound like I'm ranting, but they wouldn't give me the time of day either when I tried to explain these blip sounds:
They literally told me I was crazy. Luckily (from people on the internet like yourselves) I've been told this is nothing to worry about, it's just the flapper.
Anyways. I've been to the Langley location quite a bit lately. I don't think I'll ever go back.