Microsoft called and said they were receiving error messages from my computer. I've been waiting for this call because my mother-in-law was almost sucked in by them last month.
It's a scam from India. Someone does a cold call saying they are from Microsoft and they want to look at your machine. After they get you to host a remote session they drop malware on your machine that says your machine is infected with malware and to for x dollars you can download this program that will fix it.
My mother-in-law spent about an hour with them on the phone. Had them logged on her machine and then finally told them she was late for an appointment and had to leave. She called me right after they hung up and I told her to turn of her machine and I went over after work to have a look.
She gave me the whole story and sure enough they installed malware. I removed it and she's pretty choked that she almost fell for the scam.
I Googled the scam and it's all over the place. They consistently use www.ammyy.com to host the remote session. I read a posting in a forum about how one guy started up VMWare and had them play in there and kept them busy for an hour and a half. Once they realized they were being played they hung up on him.
I only had them on the phone for 37 minutes. Wanted to go longer but it was just getting stupid. They had me going into the Windows\INF folder to show me all the malicious file the internet put on my machine. Then they got me to open the Windows Event Viewer to show me all the errors those files were doing.
When they were stepping me through the ammyy website to start a remote session I told them my anti-virus blocked the site and wouldn't let me continue. I got escalated twice before they got around that problem.
When they got me to go to a different site to host the session I asked them what it would do. All "Eddy" would say was it would connect my machine to the router so they could service my machine. When I questioned them more they kept coming back to fixing the malicious and harmful internet files like the INF files.
That was when I started to get bored and asked them how Windows install files were harmful. Then he talked about the Event Viewer so I told him what the Event Viewer does and how INF files work. He asked how I knew this and to help him understand how the Event Viewer worked. So I told him how I've been writing programs for years that write to the event log and how to do it in C#. About that time the line went dead.
My wife and I called my mother-in-law after that and she said they called her again and she just hung up. So there's hope they'll call back and I can play again. Definitely a reason to install VMWare.
Maybe I'll tell them I'm running a Mac or Linux machine and question how Microsoft was receiving information from my machine.