btw it's threads like this one that have kept this site from realizing a massive movement with how shops interact with their customer base. almost all shops can't stand this site for all the dealer bashing/cross border/how to save a nickel threads. if there were more of a concerted effort on both sides to work with local shops and customers through this site it would be an amazing venture with large rewards. i'm just playing devil's advocate here on the part of the big, nasty, dealerships that make millions and are only around to screw the riders out of their house and home. my wife and i have been in this biz for over a decade each and have played most roles in various shops/corporations. i'll always be a rider over a guy that works at a shop, it may hinder me a bit when i refuse to rip off someone just to make the boss money but at least i go to sleep knowing i do business fair and just. yesterday we took 2 hours off a work order because it simply didn't take that long to do the work, i could have said nothing but seeing the guy come back is more important than the one time ripoff.