My worst full service experience ever. I bent out the metal ring inside my cap with a screwdriver, and a few days later, my service engine soon light went out. Needless to say, that shell station can suck my balls. My rant to shell:
I recently had the disservice of visiting your shell station at 22940 WESTMINSTER HWY, Richmond, British Columbia, and it was such a terrible experience, I am actually going to spent the time to write an email about it.
Last Sunday, the 20th of Nov, I drive in and ask the attendant for 20$ in gas and hand him a 20$ bill. The look on his face pretty much says “you’re cheap, I don’t really have time for this”, and he snatches the bill without a word.
He goes around and opens the fuel door and JAMS the nozzle in. I do NOT appreciate this. Even when I drove a 500$ beater when I was younger would I accept this. Since this is my newish car, I took notice. He rips out the nozzle, jams the cap on and slams the fuel door shut. Then he just walks away. Not past me, not in from of my car, but away. And that was that. No offer for a receipt. No thank you(although I already had accepted that that wasn’t coming).
I get to the shop down the street where I dropped my wife off to do some shopping(thus the 20$ of fuel, I was in a rush), and get out. I look at the fuel door, and there is gas running down the side of my car, and large smears in the dirt on the paint down my fender. As you know, driving in winter gets your car dirty, even on the west coast. I can, without even looking, tell you that there will be micro scratches where those smear marks are.
Two days later my “Service Engine Soon” comes on. This is an icon which indicates an emissions control related failure. I pull over to check the fuel cap for tightness, and it feels turned all the way. I go to undo it, and it feels like there is something binding. I remove the cap and look inside it. There is a metal ring around the seal that has been bent and is prevent the seal from contacting the cars filler neck, keeping the fuel tank from sealing. I am a field engineer for heavy lift helicopters. These things do not just happen.
Was this a malicious action? I don’t know, but even if this was simple carelessness, it is unacceptable.