Saw hydro thread and thought I would post this.
Moved into house in oct the took actual read and the based usage from previous winter. There is two of us, 6 people were living in house before. The est 300 dollars a month equal billing unbeknownst to us. They never asked me if I wanted to do equal payments.
I paid the first one thinking holy crap. We cut gas usage down freezing our asses off changed hot water to bc hydro. before i could shut down the equal payments had a credit of 450 dollars.
They did not want to give it back stating we will keep in account and take you off equal billing. I said no cut me a check. Talked to two supervisors finally got a check from them. The next bill came and it showed a credit of 350 dollars ... WTF
who do they have in their billing depts kindergarten graduates??
This is wrong in so many levels, in equal payments why am I letting them keep my money to invest? If the calculations are out next winter they are going to come to me for the excess. Meanwhile all summer I am using zero gas.
Moral of the story: do not do equal payments ever and if they have your money demand it back.