So my wife and I came down to the bike show on Friday. we enjoyed the show but we were unable to find what we were looking for at the show, so we went shopping to some dealers on Saturday.
We went to Holeshot looking for riding pants for myself and boots for both of us. It was busy when we walked in so I knew we would have to fend for ourselves and that their staff would be very busy. I did not mind having to look over stuff myself.
My wife is looking for boots while I start looking for their pant section. All would have been well except for one of their staff members talking to someone about selling their bike to them, while blocking all access to the rack of pants. I was patient for a bit but finally I said "excuse me, I would like to look over the pants, I want to buy a pair". The staffer sort of sneered at me and moved about 3 feet still blocking most of the pant rack while still talking to the person about buying his bike. I am a retail manager, if one of my employees ever treated a buying customer like this they would have a minimum of a written warning for something like this. I finally had to force my way into the rack so I could look over their selection but at this point I had already made the decision that I was not going to buy anything there. My wife had a similar experience while looking for boots, she was totally ignored while she was trying on a couple pair of boots. I did state quite loudly my displeasure of having been treated this way and there were customers that heard me and gave me the thumbs up. There were two staff members within earshot when I said this and there was absolutely no response from them. One of the staffers was the tool that was blocking me from getting to the pant rack. If he was serious about buying this bike from the customer he should have stepped away from the retail floor to deal with this.
In all we were in the store for 45 minutes (we did check out their used bike selection for quite awhile, I drooled on their black 999!!) and not once were we asked if we needed assistance, or even acknowledged with a simple "Hello". If this is the "New Way" of giving service, I now know why online/USA sales are so strong. There were many times that one of their employees could have acknowledged us.
One pair of riding pants and two pair of boots ($750+-), sales lost! I guess they don't need my money.