On 2/18/2013 3:33 PM, CUSTOMER wrote:
> Good Day;
> Just wanted to take an opportunity to thank you for the astounding customer service that you displayed to my son earlier today when he was in your Vancouver store to pick up two bike tires that we had ordered over the internet and paid for using my paypal account.
> As a direct result of this astounding customer service I am happy to advise that neither he nor I will ever shop at your store again, and both he and I will do our very best to make certain that no one we know shops at your store either. Our reward for paying a little more to buy local was that my son left your premises feeling like some kind of crook, and while I realize that you no doubt feel that our decision not to shop at your premises will have little or no impact on you, I would suggest that you rethink that. If you've pissed me off, you no doubt are pissing others off, and in this day and age I can get what I want from any number of retailers, nobody needs you - the internet is a wonderful thing.
> Look forward to hearing you've gone belly up.
> Kindest personal regards,
Call Your credit card provider tomorrow and ask them 3 simple questions
1) I am permitted to give somebody else my card and let them shop with it?
2) Does a merchant reserve the right to refuse a credit card payment if the name on the card does not match the name on the id?
3) Does a merchant reserve the right to refuse a credit card payment if the signature does not match the signature on the backside of the card?
Pretty simple stuff.
If you order online then you ship to the billing address to avoid having to show id as the merchant gets signature at your door with a tracking number.
Please tell as many people about our policies as you want as we appreciate intelligent professional customers.
Kevin Boisvert- Owner
We are open 10am to 6pm PST Monday to Saturday.