I'm not sure if I had "Sucker" written on my forehead when I walked into BK, but the guy in the service dept. quoted me 6.5 hours labour plus parts, when the owners manual specifies little more than oil change!!!
They were trying to force me to have the valve clearances checked at a 1,000km, when the owners manual doesn't list it until 12,500km. They gave me some line that many Kawasaki's come from the factory with tight valves and if I don't have this checked now, I will be in for trouble later. If this is true, then I think that Kawasaki has some serious problems at their factory which they should address and these defects should be pointed out to the customer at the time of purchase. Being the type of person who likes to do his research, I called 3 Kawi dealers (RMS, Holeshot and Maple Ridge Motorsports) and asked them if they recommended that the valve clearances be checked at the first service - Each one of them said that it was not necessary. If anyone has any doubts about this, check out the following thread and look at the post from Dan Kyle:
Dan Kyle was a tuner for Yoshimura Suzuki during the mid 80s and now works on many different bikes at his race shop. He also runs an online parts store ( www.kyleusa.com )
Anyways, aside from the 3.5 hours of labour that BK was trying to rape me for an unnecessary valve clearance check, the remaining 3 hours of their 6.5 hour first service was also suspect. How could it take 3.5 hours to change the oil, check the torque values of various exposed nuts and bolts, and adjust throttle and clutch cables if necessary. About the only useful thing that they do is drill out the plug for adjusting fuel mixture. However, since they would need to get to the carbs for that, why would they still charge me 3.5 hours to for the valve clearance check.
Finally, the service guy tried to scare me by telling me that my warranty would be void if I did the first service myself! What a load of crap!! I called maple ridge motorsports and spoke to their service manager about this very issue - He told me that since there was very little to be done during the first service, I could do it myself without affecting the warranty. He told me to keep the receipts for the oil and filter and I wouldn't have anything to worry about. For my next bike purchase, I will definitely be heading out to Maple Ridge.