Just a heads-up to my friends that use the Ticketmaster.ca website for ordering concert tickets. When I purchased tickets recently, upon completion of the purchase I received an email from Allianz Global Risks US Insurance Company which thanked me for purchasing event insurance and indicated a charge of $16.00 would appear on my next credit card statement. I didn't recall requesting event insurance during the purchasing process on the Ticketmaster website and decided to look into this further.
I discovered that there is a section in the process that I missed because I was rushing against the Ticketmaster timer and which, if you don't make a selection, appears to make the assumption that event insurance is to be purchased. The $16.00 amount did not appear in the final total provided by Ticketmaster at the completion of my purchase and only when I saw the email did I realize that I had purchased the coverage unknowingly.
While I admit I should probably have been more careful during the purchasing process, I believe that it is somewhat presumptuous on the part of Ticketmaster and Allianz to assume acceptance of the insurance coverage if a selection is overlooked. At the very least a purchaser should be alerted when a selection has not been made and that processing cannot be completed until selecting an option.
I wondered how many other people there are like me that overlook the section but don't catch that an additional charge has been levied. I had to call Allianz to cancel the insurance purchase which was done without issue, but at the same time it was a nuisance and an unnecessary time consuming annoyance which could have been avoided if the process was set up cleanly .