I'm curious what pushes you to complain or get loud if you feel that either something you bought wasn't given to you in a timely manner, you we're treated rudely or you feel your being ripped off or taken advantage of in some way? I'm normally a pretty calm guy but when I'm purchasing something, if it is promissed to me and not delivered in a timely manner I will get mean real quick.
I've spent the last week moving, if buying a place and moving wasn't stressful enough I had my Washer/Dryer delayed, my Carpet was late getting installed and I still don't have any blinds in my living/dining room. What pisses me off is stores tell you they can have something for you by a particular date and then a lot of times they don't have it there. I think if this happens they should be upfront with the customer, call them let them know it won't be there on time and possibly offer to give them something else of equal or more value to make them happy.
I won't go into everything but I'll use my blinds as an example. We're suppose to be in on the 11th, its not the 20th. I ordered them 3 weeks in advance (before I moved in) thinking that would be plenty of time. After only the bedroom blinds had come in on the 11th I tried to speed up the other ones getting here but no dice. The lady behind the counter wanted to meet me halfway and said she'd have the ones here installed ASAP and the others installed when they arrived, I'm thinking great at least their making an effort. The manager comes over and start humming and hawwing making a big deal of them having to pay for the installers to come out twice.
I was pretty calm until he said that but I'll admit I snapped. When I feel I'm not getting the service I feel I deserve I go balistic, and I did. I tore a strip off him and the other employees there to the point where he was no longer nodding and agreeing but I guess I really offended him. He proceeds to tell me I shouldn't tell him how to run his store but IMO apparantly I did, in retrospect I was probably harsh but it really pisses me off when stores where your spending large amounts of money give you a "I don't care what you think" attitude. I still have no blinds except for the bedrooms which they did install but I'm probably heading down there afterwork to yell some more, will it accomplish anything? Probably not, but at the very least it will make me feel better and let them know that if they cannot have a product by a certain date they should be upfront about it, if they would have told me it would take over a month then I'd have nothing to bitch about.
I know some of you are in customer service and hate people like me, thats fine if I was in customer service I would hate me to, one of the main reasons I can't have a job where I deal with customers I'm to hotheaded.
What does it take to push your buttons? Do you get mad, rage and yell to get what you want? Maybe I'm the minority I don't know, I'm the kind of guy if I get attitude from a bank, video store, restaurant I'll ask for names then I'll write a letter to head office and make a complaint, sometimes I get letters back with appolagies sometimes nothing happens, the outcome isn't really important its just a way for me to vent my frustration with bad sservice. What are you like?