I've never had a problem before with them. Ben upstairs is a stand up guy and will do just about anything to make a customer happy. As for the guys downstairs, Frank in particular, I don't see him quite the same.
I brought my bike in last wednesday for a carb clean and a clutch check. Sure they said they cleaned the carbs and swapped the clutch plates around. XXX amount of money for the labour and solvent for the carbs.
Frank then tells me they moved my fuel needles back to factory settings. I have a K&N filter and a Yosh slip on can. A previous owner obviously had those needles moved to accommodate the increase in air flow. So I tried it and there was a garble at 5-6000 rpm's. No fuel for the air. They tell me to get a stock air filter, tape off the holes but in my air box and see what happens.Excuse me?? Why would i have to buy a stock air filter? I didn't ask them or tell them to touch my needles.. they just did it anyway.
So, saturday I brought the bike back down to them and told them to change the needles back to the position they were in before. Nothing else. Oh, and when I checked the air box I didn't see any evidence of them taking off the carbs to clean them. Granted they could have just used a pipe cleaner and done it that way, then why did I pay for solvent? Anyway, when I picked up the bike on saturday Frank says the needles are back to the way they were before and they also messed with my mixture screws. Pardon me??? I didn't say anything about my mixture screws!
Ok so it ran alright while I did a little jaunt around the block. It doens't idle any different than it did before. So this afternoon I decided to make a trip up to Squamish and put the bike through the paces. So that garble is still there and unfortunately 5000-6000 rpm is the range I run on the highway and in the twisties.
So, do I take the bike back to them and tell them to fix it yet again? Do I go back and get a detailed list of what they fucked with on my bike? Should I go to a different shop (a well talked about shop) and see if they can do anything about it? Right now I am questioning the mechanical ways of NSSuzuki. I don't like to say it but I am. Fixing a bike 3 times for the same problem is not something I like to see at a reputable shop.