Now before I go on to say anything here at all, I just want to make clear that the ideas and thoughts I express here are solely based on my experience within the last 6 months at Carter Motorsports in Coquitlam.
Now, were do we begin.
I bought my 2003 CBR 600RR back in July from the well known and respected Kevin. I am on the road within a day of looking at the bike and everything seems to be free of trouble. That is until I got into a little accident down the road.
Come late September, I was involved in a low-side on the S2S and managed to pull away with little to no injuries. My bike was transported directly to Carter after ICBC had inspected it and gave the green light to fix up. This is where all the BS came in from the "well known" mechanics at CM.
Now, I was told "No more than 2 Weeks" to get the bike back on the road after having it fully inspected and scoping/tracking down the parts. Bear in mind, this is the last week of September. Two weeks later, I call in, and low and behold, the bike is not ready because they misplaced/tracked the wrong parts. Okay, not to worry, I was told to wait another two weeks.
Two more weeks soon became two more months, and that soon after became a total of 5 MONTHS. From start to finish, my bike, the low-side victim of the S2S was sitting in their shop for close to 5 months(delivered to me in late February). Now, this isnt nearly the part I am ranting about.
After I get the call that my bike is "ready" and safe to pick up, I go to the local insurance agency and get a temporary license for the day. Being as excited as I was, I drove off not knowing the problems that I was going to incur later in the day. As a friend and I drove off for a ride around town, I quickly noticed that my engine temperature kept fluctuating from 100 degrees Celsius to nearly 128 degrees. I had thought this could have been due to the warm weather outside, but nonetheless, this still had me worried. We pulled over a few times to make sure that everything was okay, and settled out to go home. As we were on the highway, and literally stuck in grid lock, my bike came to a haltering 130 Degrees Celsius and thereafter I immediately shut her down and pulled to the side of the road. We got the bike cooled down, and inspected it to find that the Radiator Coolant was missing. There was nothing in there. Absolutely Nothing!
Now this may come as a surprise to most, but it definitely shocked the hell out of me. I was shocked, but moreover frustrated and angered that something like this could happen. I immediately tried to get a hold of the Service Manager at CM and as of yet no-response.
After failing to connect with the people down at CM, I took my bike down to Vancouver Yamaha, where the original salesperson, Kevin, openly assisted me in looking over the bike and inspecting it, had further damages occurred to the bike.
I, as a customer, deserve to get the service I pay for. I do not expect half ass work if the contract that I make with the dealer is legible. This experience has spoiled it for me, and I can surely say that I will never bring my bike back to any Carter location again, nor will I refer other friends to their service. Networking for me is a great asset, and I am sure they will miss this opportunity, as they have lost a genuine customer.
This is my open end experience with Carter and may or may not reflect on your personal experience there. I, for one, will never again spend my hard earned money where I am not appreciated as a loyal customer!