This is what happened and I am trying to keep this as un-bias as possible. I want to see the response on what would YOU expect as a customer.
My 99 R6’s battery kept on dying on me, won’t start at all and needs to jump start it all the time, so I took it to Vancouver Yamaha. There’s no mods on the bike except for aftermarket front and back signals & white head lights which they are aware of.
Took the bike in to get some ‘professional’ advice and they used a volt/amp meter to test my battery and the connector to the rectifier. Tested the connector to the rectifier & the meter indicates the battery is not charging. Ordered the rectifier (almost $200), they HANDED me the rectifier without offering any help on installing the rectifier, I had to installed it MYSELF. After some hard work, one of the mechanics came and assisted me a bit, checked it with a meter and the battery seems to be charging again.
Next day, the bike won’t start.
I took it back the next day and the same mechanic says that “Oh, it might not be rectifier. It might be the alternator. The best thing to do is to drop it off and do more research on it.” I was like WTF? I pay $170 for a part and now you say it MIGHT not be that? He’s hoping that it’s not the alternator cause it is going to cost even MORE than the rectifier.
I simply took the bike away, took it to Bomax and John was nice enough to find out what the ‘real’ problem was. My old rectifier was working fine! The wiring to the lights was burnt hence draining the battery. All it need is getting new wires. (It might sound easy but I am sure John did a lot of hard work).
I called Van. Yamaha again. The owner/mechanic (same guy) says that he was nice enough to NOT charge for the shop rate, (which I told him that I am willing to pay for) and he says that on a NORMAL functioning bike, it would have been the rectifier and at that time, that’s what it indicates to be the problem.
They won’t accept refunds on electrical parts but he is willing to give me a deal. He also says that he didn’t know that there were white lights on the headlights and says that I should be thankful that he didn’t charge me for any shop fee. WTF? You diagnosed my bike with the WRONG problem, told me to BUY a part that I didn’t need. He kept saying that on a NORMAL functioning bike, there were indications that the rectifier was not working. My old rectifier was working all along!!!!!!!!!
Diagnosed with the wrong problem, installed a new part, not admitting to mistakes…. All these added together is just wrong.
A lot of people told me to look into Better business Buruea, but I wanted to see if this is common practice with bike servicing.
What would you do? I am so pissed off.