I am having a fight with Telus Mobility right now regarding what I consider to be their negative billing practices (remember Rogers?).
My phone contract expired on Nov.19, and prior to this date I had not used that cell phone for months. I paid my Nov. bill, and thought that would be the end of it. I did not receive any renewal notices in the mail (not that I recall anyways), and therefore was surprised to get a bill for the month of Dec.
I phoned the Telus helpline and explained the situation. The person told me that when a contract expires, the phone service is continued on a month-to-month basis, without the customer consenting!! According to the "fine print" on the contract, this is stated as such (like who ever reads all the fine print). In my opinion, this practice is NEGATIVE BILLING, no different than the Rogers fiasco. They told me that if I do not pay the bill for Dec., that it would be sent to a collections agency. I DIDN'T WANT THE STUPID SERVICE RENEWED IN THE FIRST PLACE, AND NOW THEY ARE NEGATIVELY BILLING ME!!
So, I am in an email war with the Telus office of the president. I reminded them of all the negative publicity that Rogers received regarding their negative billing practices, and their response so far has been the corporate line regarding contract wording and paying the bill. Let's see where this goes.
If you are going to be getting a cell phone, or your contract is about to expire and you don't wish to renew, make sure you notify the carrier or else you may face the same situation.