So I called Carter Motorsports this afternoon (doesn't matter which one they both blow) and talked to some dude in parts/accessories.
I asked him for some prices and if he stocked certain tinted visors for the Gf's helmet... before i could finish my sentence.. *Click* i was put on hold...
When he comes back he goes "Ya its $xx.xx", and I said "thats for the chrome visor..."
Just then, He gave me the biggest 'SIGH' I have ever heard. and then corrects me by saying.."YOU SAID TINTED". *Click* back on hold again....
after 17 mins of waiting on hold ($1.50 a min on my cell as I was in Seattle at the time) I finally hung up.
I wish he came back, as I was going to ask if the visor I ordered 2 1/2 years ago had come in... as 3 months ago I was told it was still on back order (for the 10th time)
So to you my friend... ... maybe you forget that you have that job because of people like me who (reluctanly) patronize your store. I am whats called a CONSUMER... It seems that the bigger the business expands, the more customer service and satisfaction shrinks.
on retail and customer service!