Bike is fixed! Honda paid for parts and I believed Carter will pay for labor. Details are scetchy.
All in all, It doesnt give me back the last riding season, or the satisfaction of riding a good bike, but it looks like its over.
Re-edit: I have to put the original post back up:
We hinted before at having problems dealing with Honda, about a factory defect on a 2004 CBR 1000RR. Here is a recap of what we went through since we bought the bike.
We bought 2 new CBR’s back in late July 2004, one 600RR and one 1000RR. This was done between Carter Granville and Coquitlam. We went to Carter for a couple of reasons, one being Mike Bruce GM of Carter motorsport a former family friend. The other one being Troy Burstick, whom should require no introduction on this board.
After a couple thousand kilometers, we notice a bit of an oil consumption from the 1000RR and mentioned it in passing to Troy, now service manager. We were told to keep riding it, which is all we were expecting at this point. After all, the oil consumption was noticeable but minor. By the end of the riding season(October/November ‘04), the oil consumption had jumped to about a pint every 500km. The bike had ~5500km on it by now.
We called Carter and told them all about it. Since the bike was going to be off the road until the next season, I mentioned that there was no rush; they can take the bike whenever convenient. Troy told me to call him back in the new year and they would take a look.
Fast forward to January. I call them back and we arrange to have the bike dropped off. They take the bike in, but tell me they want to wait till the new mechanic starts working there. No problem, I wasn’t planning on riding till April anyways, I could care less at this point.
Once the new mechanics checks the bike out, Troy tells me that they found oil in the intake box. Not good. They took the head apart and found scoring on the exhaust valve and guides. Really not good.
Now this is where it starts going wrong. They ordered the parts needed, but never bothered ordering them “unit down”(Even after we told them that it shouldn’t take that long). Parts were back ordered and it took them 4 weeks to get them. Once they had the valve guides, they found out that the intake valves were fucked too!
Now, not only did it take an extraordinary amount of time to order the parts, they didn’t even bother making sure they had everything else they needed to replace. So something that should’ve taken 2 weeks, went on to take over 4 months.
So, we get the bike back in May. I’m away so Michaela(the girlfriend, for those not in the know) picks up the bike. The bike is rideable, but makes a bunch of funny noises. My mechanic identifies one as the cam chain tensionner. Send the bike back to Carter. They muddle some more with it, and end up changing the cam chain tensionner 3 times. Still, some unidentified noise are still present (we have 2 1000rr at this point, we had a benchmark).
Long story short, we start exchanging letters with Honda. We go back and forth for a bit, but it leads us nowhere. Mike and Troy feed us a bunch of bullshit, but really don’t do much. So we take the bike back, ride it for a bit.
The bike is down on power and still makes noises. We decide to take it a step further and contact whoever is above Mike Bruce. This guy (Jesse) is abashed at all this and tells us to take the bike to Carter Granville. We comply.
After 3 weeks, they told us they took the engine completely apart and found out the bottom end is fucked.
I lost almost my whole riding season and my faith in Honda. I still don’t have the bike and no end is in sight. I played their game all this time and all it did was fuck me over worst. I was patient, I thought we were friends.