Heads Up to all Arai owners....
ARAI LAUNCHES VOLUNTARY EFFORT
TO CORRECT HELMETS
WITH LOOSE TRIM-STRIPS
Also Extends Affected-Helmet Warranties To Make
"All Arai Customers Satisfied"
(Bethlehem, PA) Arai Helmets has announced a voluntary program to repair those helmets that have experienced a loosening of the flexible trim strip around the helmet's lower perimeter. (The loosening was traced to a limited number of helmets in a production run some time ago, and has since been corrected.)
Arai will also extend its standard five-year warranty by an additional two years to give all affected consumers time to respond and be covered. "We want to accommodate everybody and make all our customers happy," said Brian M. Weston, Director of Operations. "Our first priority is to get the strips re-fastened and returned as quickly as possible, and to allow the extra warranty time for everyone to respond."
As an added customers courtesy and to encourage the immediate return of the affected helmets, Arai is offering a limited "Pre-Paid Return" offer for all helmets returned on or before September 29, 2006. Arai has made special arrangements with "The UPS Stores®" to pack and ship helmets at no charge through 09/29/06. Helmets shipped on or after October 2, 2006 would revert to the normal warranty program procedures.
For full details, affected consumers should go to www.araiamericas.com/qcs_query_tech.html to register helmets for repair and begin the process. This address is for Lower Trim Strip repairs only. All other warranty inquiries must use the normal warranty channels.
Customers are strongly urged not to attempt to make the repair themselves!
Although it may seem simple enough, there is no way to know how the adhesive you use may affect the helmet material, paint, decals, or the trim strips and bond.
We have received some helmets on which self-repair had been attempted. In a number of these cases the adhesive and/or application of it caused irreversible damage to the helmet's finish that Arai personnel, working extra hard and long to correct the marring, could not erase all traces of it.
As we said above, the problem has been identified and solved, and we have the proper adhesive on hand to make an "invisible" repair.