I penned this letter to Super 8 Motels corporate head office in reaction to the complete lack of professionalism afforded to me and a few others on this board during our motorcycle trip to Osoyoos last Saturday.
I strongly recommend not staying at the Super 8 Osoyoos if you arrive on a motorcycle, as we were treated with the utmost discrimination.
President / CEO
Tattoodles Online, Inc.
125A, 1030 Denman St.
(604) 669 – 9804
To: Super 8 Motels, Inc
PO Box 135, STN Main
Dear Sir / Madam,
On Saturday, August 12th, 2006 my friends Steven Rogers and Geoff Duck checked in to a Super 8 Motel in Osoyoos, British Columbia for a one night stay during a motorcycle tour of the Okanogan. Mr. Rogers and I accommodated suite 210; a two bedroom suite and Mr. Duck checked in to a single suite, room 219.
The purpose for our stay at Super 8 was a respite during a 1200km motorcycle road trip, enjoying the roads of the Cascade Mountains of Washington State and to take in the beautiful scenery of the Okanogan.
There were eight other motorcyclists in our party; however the remaining people decided to stay at the Avalon Hotel up the road as the rate at the Avalon was more affordable for some.
When we arrived at the Super 8, we were greeted politely by the staff and the three of us settled in to our rooms without event. We found the rooms to be tidy and roomy and the lakeside setting of the motel was picturesque. After dropping our bags, we departed from the motel and joined the rest of our party for dinner at a local restaurant.
After dinner, at approximately 11PM, I, Mr. Rogers, Mr. Duck, and two guests from the Avalon Hotel returned to the Super 8 to enjoy conversation and a few drinks before retiring for the evening. Almost immediately upon our arrival into our room, I received a phone call from Don Eslinger, the manager of the motel. Without any provocation and right away, Mr. Eslinger started to berate me on the phone, accusing me of smuggling unauthorized visitors into our suite and accusing me of planning a ruckus party. He demanded to know how many guests were in our suite and to know what exactly we were doing. I attempted to explain politely that we were relaxing and having a conversation, to which he replied that “if we had a single noise complaint, we’d be out on our asses” and “this was our first and last warning”.
I was completely gob smacked by the unprovoked and uncalled for manner that I was spoken to by Mr. Eslinger. I have never in my life been spoken to so rudely and harshly by a hotel employee.
I immediately felt unwelcome and I no longer wanted to remain at the Super 8 Motel. I gathered up our guests and accompanied by Mr. Rogers and Mr. Duck, we departed for the Avalon Hotel to resume our enjoyment of the company of our friends. For the following two hours, we sat with all eleven of our party in the front yard gazebo of the Avalon Hotel, enjoying quiet conversation without a single complaint of noise from the other tenants or staff of the Avalon Hotel.
As a business owner I travel constantly and I’ve stayed in hotels and motels quite literally all over the world and I can say that I have never been treated so rudely and unprofessionally by a hotel employee, let alone a hotel manager in all of my 37 years.
My guests and I were presumed to be engaging in some sort of teenage prom party when I can assure you that as grown adults, we’re entirely capable of enjoying ourselves with enough respect as to not disturb other guests of the motel. For some bewildering reason, most likely because we arrived on motorcycles, we were not given the benefit or respect of this consideration by the staff and management of the Osoyoos Super 8 Motel.
If we had broken some sort of rule by having outside guests in our rooms after a certain hour, I would have been happy to comply with a polite request to abide by the rules. Instead I had to endure an abusive and uncalled for telephone call by the management of the motel.
Because of our ill treatment at the behest of the management at your establishment and in fear that this sort of treatment is indicative of the general business practices of Super 8 Motels, I will no longer stay at any Super 8 Motel during my business or leisure travels, nor will I recommend a Super 8 Motel to any friends, family or compatriots in the motorcycle riding community.
President / CEO,
Tattoodles Online, Inc.