I was lunching at Earl's on August 18 when a frantic woman came in to inform me that she'd backed into my 2002 ZX6 with her Liberty. She must have hit it fairly hard because it was about 4 feet back from where I'd left it, wallowing on its side. It had some pan damage, fairings messed up, steering bars bent, clutch assembly disassembled, bent frame sliders, etc. It was pretty messed up.
I had it flatbedded to CARTER MOTORSPORT and ICBC said they'd come around there and have their field adjuster look at it, which occurred on August 21. They assessed damage and repairs at about $3200. I called a week later because I hadn't heard anything and on talking to Aaron it became evident that they had not even begun to repair the bike. They had not ordered parts, and told me they were waiting to hear from ICBC. I called ICBC which of course said that they'd authorized repairs while the adjuster was on site, on August 21.
I lit into Aaron at that time (August 30) for being lackadaisical and not actively working the project to get my bike on the road as soon as possible. He then backpedalled and claimed that waiting a week after ICBC authorizes repairs to even begin ordering parts is "standard procedure". He said on the 28th that parts would take a week to come in and repairs would take a week after that.
It's now September 18. The riding season is gone, and I still haven't heard from CARTER MOTORSPORT or Aaron Harvey. I sent an email to Mike Bruce, the manager of CARTER MOTORSPORT on August 30, and never even received a reply.
I called and emailed last week and it seems I am a pariah around there because all of a sudden nobody is returning my phone calls or emails. I have no idea what the status of my bike is..
So the question for you guys is, do I have a right to be absolutely furious here? How long should this reasonably take? At what point do I go in there, pull the bike out, and move it to somewhere else to get the thing fixed? What could possibly explain all of these delays? What recourse do I have?
I've never had to repair significant bike damage before.. so this is new to me.