You know when you just get use to good/ fair service or even bad service but you still deal with the shop cause they are convient in some way? I have, and let me tell a story.
I had seen our banner for RMS on bcsb and made it a point to go outta my way coming from the PNE area it about 30 min driving time (not convient).
I had such a good experience, some guy named Rob. He was very informative, cool to shoot the shit with... in general a trust worthy person. (not the jaded bike salesguy or the disgruntled owner that I have been putting up with in the past.)
He was willing to knock down higher end stuff like SIDI and Alpine stars to try to fit into my tight budget. In the end he ordered in Joe rocket blasters to just compare highend and Lower end products.
I got the impression that he was just trying to sell a product, meet my needs, and make everyone happy doing so. Now thats how you run a business and keep the customers coming back!