This video should be great for sales, lol.
This video should be great for sales, lol.
Wow Thats even a Local dealership.. doesnt surprize me that those dealerships tryin to rip you offf....
Doesn't matter what dealer/shop you go to, it's easy to get ripped off if you take things at face value. Most people are honest, but you never know if you're talking to the one that's not. When it comes to getting your car/bike fixed, trust no one, and educate yourself.
Had a very similar thing happen at Speedy in London Ontario a couple years ago. My wife took her Neon in to get checked out because it was running badly. They told her the head gasket was gone and it would be $12-1400 plus tax to fix and she would have to leave it for 5 days. They were very pushy about being able to get it in right away.
She called me and thinking something wasn't right I told her to drive it home, checked it out myself and noticed the valve cover was leaking oil. About 1/2 hour and a $20 valve cover gasket from NAPA later, problem solved. It ran perfectly for 2 years after that.
It wasn't worth my time or blood pressure to go back in to tell them, because I know word of mouth is a way better revenge. Thumbs up to this guy for getting the word out.
Everyone who sees this thread should email all email addresses belonging to Broadway Mercedes.
Strange this dealership don't have it's own site. It looks like an all-Mercedes in Vancouver site. Someone must have one of their business cards. Post up their email addresses?
With almost any major auto repair where the damage is not visible to the eye, take it to more than one repair shop for a second opinion.
My bike is so much faster than yours that I dare you to ride it, you lame little turd. Do you have the balls to ride this BOTTOMLESS PIT OF TORQUE?
~Hunter S. Thompson
Pwn3d ... If only the rep could admit to a mistake .....
If you wanna say something, speak into the mic. It's right above my balls.
Great advertising for them
Man, odds are that service advisor totally blew things out of proportion to try to make the sale. However, it sounds to me like the diagnosis process went completely wrong. Guaranteed some heads are gonna roll at that dealership, especially now since the video has gained some popularity on the internet! Guys at my work were talking about it this morning already.
As a technician, I can't understand how something like this happened. The technician working on this vehicle should have requested extra time to partially disassemble the sunroof for further diagnosis. Especially since it was a customer pay job! The rock would have been found for sure, and the customer would have only been charged a couple of hours. There probably wouldn't have even been any parts needed for this job. I don't know exactly what happened of course, but I think someone really dropped the ball on this one, that's for sure. I hate hearing about things like this, it makes all technicians look like assholes...
The dealership trying to screw someone, never heard of that. That's why companies such as mine have to bend over backwards to gain the trust of customers, things are so competitive these days I don't understand why 90% of the public uses the dealer (after warranty) .
Oh man I have never gone back to a dealership after the warranty has run out on my vehicles, too expensive and some have given me the willies after having service there.
I have simon's auto do all my work now and he has never dissapointed me to this point! His rates are not the cheapest but they are reasonable and he does good work!
A religious war is simply a battle to see who has the best imaginary friend
Laws without consequences are simply suggestions
I drive a Dodge Ram3500 Dually, Go ahead and cut me off with your pretty little Audi or BMW! if we connect...........I WIN!
Hmm I can see that maybe the stealership was trying to fleece the guy, but I can also see a tech just missing the pebble. Maybe he's never seen the problem before but the other shop had and knew what to do. It seems all too often now people just replace parts rather than determining the problem. I love my 69 volvo 145 green manuals, they show you how to rebuild everything rather than replace.
thats priceless ..think i'm gonna mention this vid next time i take my vehicle to my local mercedes dealer for service, want to see what their answer is cuz i suspect they pretty mcuh will have a very good rebuttal to this vid by then.