I've seen a lot of threads about these topics recently and there are many valid comments and concerns voiced, but many are a little narrow focused, missing the real issues/problems.
The current trend in corporate efforts is Customer Satisfaction. The manufacturers have finally realized that the customer retention and satisfaction should be paramount in their efforts. Huge money is being spent with consulting and data management (customer relations database) firms by vehicle manufacturers to assure that customer relations issues are addressed fairly. Elevated customer relations issues are usually monitored by VPs and Presidents of companies now. Much of this concern has been driven by forums and sites just like this. The internet is turning into a "universal consciousness" in the world of "Customer Satisfaction". The manufacturers have sincere intentions at heart but can lag in "responsiveness" to issues, usually from the need to have proof that problems actually exist. There are countless instances when forums have tried to begin their own "recalls and bulletins" that are not founded.
To understand the Canadian Price difference with the USA you first must realize that the USA has huge buying power that Canada does not. They get a better price on their units than we do...........and also realize that the Distributors in Canada actually buy from the factory in another country and pay an invoice for thier product, just as a dealer pays from their distributor. Because the product was purchased by the distributor last year, at a higher price, the prices cannot be instantly dropped to match the price of the USA retail (or USA dealer cost last year, as some dealers sell for). The distributor here must be offered rebates from the factory to pass this savings on to the dealer and ultimately the buyers. So, stop blaming the dealers and don't hate the distributors either. The issue lies in the time it takes for the corporate entity to respond in a suitable fashion, which also takes a bit of research and projection.
Ultimately, the customer's satisfaction is the most important thing to manufacturers, thats why they strive for continuous product improvement and offer "goodwill funds" to cover many cases outside of the finite warranty period.
The primary contact in "Customer Satisfaction" is at the Dealer level, his outlook, policies and attitude will set the tone for the relationship. I see complaints and endorsements of dealers many times on this site, something that local dealers should take note of becuase it will eventually be their success or failure. You are only a big fish in a small pond for so long, it will catch up with you. This is something that the manufacturers have realized and many of their dealers too, but not all.
This is a turbulent time in the motorsports industry, especially in other centres as huge shops of up to 100 years of business closed in Ontario this year. Much of it was due to insurance rates and corporate politics such as Honda's move towards "super dealerships", and maybe cross border shopping here in BC. But, keep in mind that this situation will settle out sometime and be mindful of what the aftermath could be. You will need to somewhat support the local shops to ensure that Vancouver will have good service/accessory depts left. It is true that showrooms only drive so much of the profits of dealerships and it may be time to expand the accessory and service depts of some dealers to ensure that the generate sufficient income to weather the present storm.
To refuse services or charge double for services is just plain poor management and causes poor customer satisfaction. It is short sighted and will hurt nothing but the future of the dealer who has such a policy. The "suck em in, chew em up and spit em out, on to the next sucker" business model of the 1970's has gone the way of the dinosaur, as will the dealerships that still foolishly subscribe to it.
If you must buy your new bike (or whatever) in the states, use some of the money you saved to buy the accessories and service at a local shop that respects your decision and is ready to gladly take whatever money you will give them.