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Award ticket change and cancellation policy

If you booked your tickets with credit card points, you’ll likely still have to pay a change or cancellation fee. Several major airlines require fees for changing your award travel or or you must cancel and redeposit your miles.

It’s important to note that the rules for awards programs vary from airline to airline. In addition, there may be different rules depending on whether you transferred points from your credit card’s general rewards program. If you’re unsure about the rules of your particular program or airline, it’s best to call the customer service Desk and speak with a representative about your options.

Quick tips for cancellation or change fees

There are some general ways you can cancel or change your flight without needing to pay any fees at all, or at least mitigate the cost of your change/cancellation fees:

1. Change or cancel your ticket within 24 hours of booking.

The primary way to avoid paying a change fee on an aeroplane ticket is to change or cancel the ticket within a day of booking your trip. The Department of Transportation has a long-standing policy that requires airlines to provide free changes to consumers within 24 hours of purchasing, so long as a ticket is bought at least seven days before a flight. Once the 24-hour grace period ends, your options for modifying your itinerary for free depend on what type of ticket you have.

2. Wait to see if the airline changes or cancels your flight.

Outside the 24-hour post-booking window, basic economy fares are often nonrefundable. Your best chance at changing your basic economy ticket for free is to wait and see if the airline changes some aspect of the flight. If the airline moves the flight time by a significant margin or changes the type of aircraft, then you might be eligible for a refund.

3. Make smaller changes

Round-trip fares are likely to incur greater change/cancellation fees than one-way fares. If you purchased a round-trip flight and need to change the first leg to a different day, your best bet will likely be to pay the change fee and book a new flight. If you only need to change the return portion of a round trip, however, it may be cheaper to book a new one-way flight than to pay the cancellation fee.

If your ticket is one-way rather than round-trip, the most affordable way to change your flight may be to skip the current ticket and buy a new fare, depending on the cancellation fee charged by your airline. In some cases, the cancellation fee alone can cost more than booking a new flight altogether. Plus, airlines charge the difference in fare when you purchase a new ticket — so if you bought your ticket at $150, for example, and the current price for that fare is $275, you’d need to pay $125 on top of any cancellation fee.
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