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Streak
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27 Posts
Discussion Starter · #1 ·
I was lunching at Earl's on August 18 when a frantic woman came in to inform me that she'd backed into my 2002 ZX6 with her Liberty. She must have hit it fairly hard because it was about 4 feet back from where I'd left it, wallowing on its side. It had some pan damage, fairings messed up, steering bars bent, clutch assembly disassembled, bent frame sliders, etc. It was pretty messed up.

I had it flatbedded to CARTER MOTORSPORT and ICBC said they'd come around there and have their field adjuster look at it, which occurred on August 21. They assessed damage and repairs at about $3200. I called a week later because I hadn't heard anything and on talking to Aaron it became evident that they had not even begun to repair the bike. They had not ordered parts, and told me they were waiting to hear from ICBC. I called ICBC which of course said that they'd authorized repairs while the adjuster was on site, on August 21.

I lit into Aaron at that time (August 30) for being lackadaisical and not actively working the project to get my bike on the road as soon as possible. He then backpedalled and claimed that waiting a week after ICBC authorizes repairs to even begin ordering parts is "standard procedure". He said on the 28th that parts would take a week to come in and repairs would take a week after that.

It's now September 18. The riding season is gone, and I still haven't heard from CARTER MOTORSPORT or Aaron Harvey. I sent an email to Mike Bruce, the manager of CARTER MOTORSPORT on August 30, and never even received a reply.

I called and emailed last week and it seems I am a pariah around there because all of a sudden nobody is returning my phone calls or emails. I have no idea what the status of my bike is..

So the question for you guys is, do I have a right to be absolutely furious here? How long should this reasonably take? At what point do I go in there, pull the bike out, and move it to somewhere else to get the thing fixed? What could possibly explain all of these delays? What recourse do I have?

I've never had to repair significant bike damage before.. so this is new to me.

-Ian.
 

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Fast Pack Slow Guy
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4,722 Posts
At what point do you pull your bike out and go somewhere else? August 30th.

Maybe you should check out a Kawasaki repair shop,seeing as it's a Kawi and all? I hear good things about the guys at Burnaby Kawi.
 

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banned user
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6,255 Posts
since riding season is over, leave it there for them to fix over the winter.

free storage!
lol, +1

Just don't pick it up till you feel like it. Make sure its covered by shop insurance though.

:)
 

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Fastronaut
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6,508 Posts
No kidding, what inspired you to take a Kawaski to a Honda dealer? Did the tow truck guy tell you too, or was it the ICBC field adjuster? Why even tow to a dealer, why not direct to ICBC? Seems like Kawaski shops have enough headaches ordering parts, never mind throwing in a place that was totally unfamiliar.

Or maybe you've got a Honda and you called it a Kawi by accident?
 

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New chain...Soo smooth...
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930 Posts
The motorcycle industry is NOT AT ALL like the automotive industry - jobs don't get done nearly as quickly, and parts availability and ordering is much slower.

I know this, as I have worked and been involved with both industries for many years.

I know - It sucks, it's painful to deal with, and you may miss many decent riding days.

All I can say is, be NICE to the people you are dealing with - they won't move any faster (or do a better job) if you are yelling/complaining too loudly about it. Maybe just a friendly call every few days to see how progress is coming along.

My 2 cents.
 

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399 Posts
I would have taken it to BK to begin with. It might still be the end to the season for you but at least it will get done right.
 

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Streak
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27 Posts
Discussion Starter · #9 ·
Well, CARTER has always serviced this bike since I bought it and dealt with minor repairs, new rubber, etc. in a timely fashion. And, to be honest, they are within walking distance of where I live which makes it easy to drop off / pick up the bike for repairs. Also, on the day of the accident I needed to get downtown in a hurry for a meeting so having the tow truck take me most of the way there was a bonus.

Ironically I was within blocks of Burnaby Kawasaki. Doh!

-Ian.
 

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Registered
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1,343 Posts
I'd make a point of speaking to the shop mgr and if you don't get any joy have it taken to BBY Kawi asap. Manny always seems to do you right.
 

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Ride Solo
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4,219 Posts
And, to be honest, they are within walking distance of where I live which makes it easy to drop off / pick up the bike for repairs.
I'm not much for relying on phone calls or email when communication is important--especially when dealing with MC dealers. If Carter is that close, why not just walk down and talk to them in person? Better than leaving a message that gets "lost" or forgotten.
 

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Old Dirty Bastard
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1,652 Posts
Send a link to this thread to Carter so they can see how many riders are aware of how they have fucked you over and then pull your bike and take it to BBY Kawi
 

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186 Posts
Yup, BK.

The one thing that might take forever is the scuffed fairing repair. I did most of my dealings with BK when I had my ZRX (they recommended some dude to repair and paint a hole that a rock punched in my bikini fairing and the job he did was fantastic) and so when my wife had her RF600 knocked over, I took it to BK. It took about 5 or 6 weeks for BK to get that back to us because it took so long for the fairing to be painted.

On a side note, bikes are bikes for the most part, but I'd rather have my Kaw in a Kaw shop for any repairs.
 

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97 Posts
I don't know. Considering the accident only happened one month ago with $3200's damage, and an ICBC claim involved, I certainly wouldn't expect it to happen that quickly.....

....or maybe I'm just pessimistic.
 

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Rock bottom here I come
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1,021 Posts
I have to agree that taking your bike to a Honda shop is a big part of the problem.

Imagine if you will wanting to have sex with your wife but instead having sex with her ugly sister yet your still waiting for your wife to have an orgasm, difficult at best.
 

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Registered
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2,056 Posts
The motorcycle industry is NOT AT ALL like the automotive industry - jobs don't get done nearly as quickly, and parts availability and ordering is much slower.

I know this, as I have worked and been involved with both industries for many years.

I know - It sucks, it's painful to deal with, and you may miss many decent riding days.

All I can say is, be NICE to the people you are dealing with - they won't move any faster (or do a better job) if you are yelling/complaining too loudly about it. Maybe just a friendly call every few days to see how progress is coming along.

My 2 cents.
I missed three weeks of the riding season just for a friggin rear axel nut.
 
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I went to Richmond Motorsports for my Claim and Miles ordered the parts in for me like the same day the field adjuster came and looked at it. Those guys at Carter are B.Sing you budy. Go pick up your bike and take it to a Kawi dealership.
 

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Registered
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159 Posts
It seems to me that no matter where you take your bike, you're going to get fucked up the ass. This is probably the 3rd or 4th place that someone has had a problem with. I sounds like if your bike has a lot of damage, we would have to wait for a long time to get'er back. Good luck.
 
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