Why I wear Aerostitch gear

I changed to Aerostitch gear about 4 years ago and have been extrmely satisfied with their products and services and have just sent in my Darien Jacket and pants in for warranty work (and a cleaning and REwaterproofing) after 80,000 km in 20 months,

Here is the email I received today

Hi Bill,

I received your Darien Jacket and Pants in for a clean, inspect, water
repellent service and repairs a couple of days ago. After washing your
suit, reading the enclosed note, and looking over your suit, I have
marked for the following to be performed:

Jacket-

1) Cat# 256- Clean, Inspect, Water Repellent Service: $25.00
2) Replace one piece of pad loop velcro: Warranty
3) Replace the seam tape at the collar: Warranty
4) Add seam tape to the abraded areas: Warranty
5) Install rectangular pieces of back pad loop velcro: Warranty

Pants-

6) Cat# 257- Clean, Inspect, Water Repellent Service: $20.00
7) Replace four pieces of knee pad loop velcro: Warranty
8) Restitch the left leg reflective panel: Warranty
9) Replace seam tape as needed: Warranty

Work Total: $45.00
Return Shipping and Handling: Warranty
TOTAL: $45.00

I have marked for the clean, inspect, water repellent service to be
performed to your jacket as you had requested.

I have marked for one piece of pad loop velcro to be replaced as it has
started to pull loose. The pad loop velcro pieces are the pieces of
velcro on the inside of your jacket that the back, shoulder, and elbow
pads attach to.

I have marked for the seam tape at the collar to be replaced as it has
started to pull loose.

I have marked for seam tape to be added to the abraded areas in your
jacket where the hook velcro pieces of the back, shoulder, and elbow
pads have worn at the inner lining of your jacket.

I have marked for rectangular pieces of back pad loop velcro to be
installed which will help prevent the hook velcro pieces that are
attached to your back pad.

I have marked for the clean, inspect, water repellent service to be
performed to your pants as you had requested. When performing this
service to a jacket and pant, we consider it as a complete suit and
charge the same as we would for a one piece suit ($45.00 instead of
$50.00). So, I have adjusted the cost on the clean, inspect, water
repellent service for the pants from $25.00 to $20.00.

I have marked for four pieces of knee pad loop velcro to be replaced as
they have started to pull loose. These are the loop velcro pieces on the
inside of your pants that the knee pads attach to.

I have marked for the left leg reflective panel to be restitched as the
stitching on the left leg reflective panel is torn.

I have marked for seam tape to be replaced as needed as seam tape
throughout the pants has started to pull loose, mostly at the fly, butt,
and inseams.

We currently have a two week repair time, with additional time for
return shipping. However, the work to your suit should be completed
quicker than the listed two week repair time.

I have set for your suit to ship, when ready
We are going to proceed with the work to your suit. When the work has
been completed, I will give you a call to take care of the balance and
to let you know that your suit is about to ship out.

_________________________30__________________________

This is exceptional service